Source: Zohoįrom the Zoho Assist console, you can easily switch between the Remote Access and Unattended Support tabs, and you can access detailed reports to analyze your team’s past sessions. To access a remote support session, a user needs to enter a session code. The end user simply runs a lightweight application when they accept the session invitation. Zoho Assist is cloud-based, which allows your business to create remote desktop connections through a downloadable plugin link. We like that there is no installation involved. Connecting Zoho Assist’s Customer and Remote Desktop Android and iOS mobile apps is straightforward as well. While Zoho Assist requires a more detailed setup than some of the other products we reviewed, once it’s set up and connected, it’s easy to use and works on nearly every type of device.
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